800,000 records stalled in the agency’s system, VA’s inspector general found
by Curt Devine | CNN | September 3, 2015
Hundreds of thousands of veterans listed in the Department of Veterans Affairs enrollment system died before their applications for care were processed, according to a report issued Wednesday.
The VA’s inspector general found that out of about 800,000 records stalled in the agency’s system for managing health care enrollment, there were more than 307,000 records that belonged to veterans who had died months or years in the past. The inspector general said due to limitations in the system’s data, the number of records did not necessarily represent veterans actively seeking enrollment in VA health care.
In a response to a request by the House Committee on Veterans Affairs’ to investigate a whistleblower’s allegations of mismanagement at the VA’s Health Eligibility Center, the inspector general also found VA staffers incorrectly marked unprocessed applications and may have deleted 10,000 or more records in the last five years.
In one case, a veteran who applied for VA care in 1998 was placed in “pending” status for 14 years. Another veteran who passed away in 1988 was found to have an unprocessed record lingering in 2014, the investigation found.